The only way to apologize is to show contrition. Anything else is only appealing to feelings and not to a change for a better future.
'Adds Ingall, “And send the staff through sensitivity training.”'
I'd like an apology for this; sensitivity training is not a better future. (I'd also like an apology for the smart quotes, but let's deal with one thing at a time!)
'Adds Ingall, “And send the staff through sensitivity training.”'
I'd like an apology for this; sensitivity training is not a better future. (I'd also like an apology for the smart quotes, but let's deal with one thing at a time!)