I was working in the telecom industry back then, and had to test phones' OTA compatibility with some enterprise software. I had to deal with Motorola's awful software for years, and as a result RAZR evokes something different for me than the hardware.
The flip side of the RAZR's skunkwork origin was the not-skunkwork-part. That is, being part of Motorola, which meant: (1) relying on Motorola firmware that was slow, ugly, and an UX joke, even by those years' standards, and (2) as soon as they found out those things would sell, the started milking it endlessly, with only minimal updates. The "it's a slim phone!" gimick got old fast. As a matter of fact, Motorola would not produce anything headline-worthy until the Droid. That's quite a long time.
The flip side of the RAZR's skunkwork origin was the not-skunkwork-part. That is, being part of Motorola, which meant: (1) relying on Motorola firmware that was slow, ugly, and an UX joke, even by those years' standards, and (2) as soon as they found out those things would sell, the started milking it endlessly, with only minimal updates. The "it's a slim phone!" gimick got old fast. As a matter of fact, Motorola would not produce anything headline-worthy until the Droid. That's quite a long time.