Comment by jms928

I have a small business, too, and this made me think of the importance of building and sustaining relationships with clients by doing good work. Each project I do for a client is not just a one-time, finished-and-it's-done assignment; it's a building block in my relationship with that client. In order to keep clients coming back, I have to think from a "built to last" perspective. I suppose most small-business people do--particularly those of us who are very small service providers.