While it is interesting to read more of the root cause, the tone of this article is surprisingly pro-Apple to my ears. No, they didn't delete his movies, but they did introduce a technical limitation to prevent him from accessing content that they told him he was buying because of details of media licencing.
This isn't something a reasonable member of the public would expect, and the UX and customer service paths he experienced did not help him understand or try to make him whole, they dismissed his concerns.
This isn't something a reasonable member of the public would expect, and the UX and customer service paths he experienced did not help him understand or try to make him whole, they dismissed his concerns.