> While fire department personnel thought they were already paying for "truly" unlimited data, Verizon said they weren't.
Despite the overarching issues here, what culpability is there when these public safety services who build reliance on these private companies don't do due diligence on what they use? We can all pull on heartstrings, say this customer is special after the fact, bemoan that both Verizon and the fire department have red tape making it a slower-than-necessary process, etc.
As a customer, I empathize with the fire department because it isn't always clear to us what unlimited is. But in this environment, while Verizon has fault here as does the general system, these public services need to do a bit more to ensure they are getting what they expect. Net neutrality isn't going to fix the "unlimited" wording issues or throttling as much as we'd like it to. That needs fixing sure, but in the meantime these public services need to get together and share info/plans/etc.
To the bigger problem...well, that's a different deal and not specific to this anecdote.
Despite the overarching issues here, what culpability is there when these public safety services who build reliance on these private companies don't do due diligence on what they use? We can all pull on heartstrings, say this customer is special after the fact, bemoan that both Verizon and the fire department have red tape making it a slower-than-necessary process, etc.
As a customer, I empathize with the fire department because it isn't always clear to us what unlimited is. But in this environment, while Verizon has fault here as does the general system, these public services need to do a bit more to ensure they are getting what they expect. Net neutrality isn't going to fix the "unlimited" wording issues or throttling as much as we'd like it to. That needs fixing sure, but in the meantime these public services need to get together and share info/plans/etc.
To the bigger problem...well, that's a different deal and not specific to this anecdote.