This 2016 story found many more people experiencing the same thing -- and has comments from more people who've had the same problem over the last two years.
It suggests another possibility: that scammers are simply getting hired BY Dell, and then supplementing their hourly wage by trying to con Dell's customers out of hundreds of dollars more.
http://www.10zenmonkeys.com/2016/01/04/dell-computers-has-be...
It suggests another possibility: that scammers are simply getting hired BY Dell, and then supplementing their hourly wage by trying to con Dell's customers out of hundreds of dollars more.