We've used HackerOne at a startup I work at (10-20 employees).
We had to turn it off because we were getting bombarded every couple days with the same issues, that were just run by crackers/hackers running basic pen test scripts. They all seemed to have the same toolkit, and would just run the same tests and report the same bugs. Most of which were either invalid, or just not a priority and, so, a waste of our time to read. The write-up of the bug was also poor, with poor English, and this causes wasted time..
Before signing up for another bug bounty program I'd want to know that:
1) The testers were not mostly just amateur crackers running the same toolkit on 100 sites per day, and the same toolkit that 10 testers ran yesterday.
2) The amount of dupe reports was basically 0.. If we get a bug reported and we ignore it, and make zero response, we still do not want to get the same report 10 times over the next 2 months.
3) The write-ups should have proper English, good grammar, and be very clear.
4) If a user reports 10 bugs, and we only want to pay for 1, that should be totally fine. The other 9 are either dupes that we have ignored before, or new reports that are just not a priority or worth looking at.
5) We basically never want to get into a negotiation with the hackers over if a payout should be $2000 because 10 bugs were reported when we know of all the bugs and, basically, don't value them.
Before signing up for another bug bounty program I'd want to know that:
1) The testers were not mostly just amateur crackers running the same toolkit on 100 sites per day, and the same toolkit that 10 testers ran yesterday.
2) The amount of dupe reports was basically 0.. If we get a bug reported and we ignore it, and make zero response, we still do not want to get the same report 10 times over the next 2 months.
3) The write-ups should have proper English, good grammar, and be very clear.
4) If a user reports 10 bugs, and we only want to pay for 1, that should be totally fine. The other 9 are either dupes that we have ignored before, or new reports that are just not a priority or worth looking at.
5) We basically never want to get into a negotiation with the hackers over if a payout should be $2000 because 10 bugs were reported when we know of all the bugs and, basically, don't value them.