Comment by joselreyes

I actually think Apple’s repair system is one of the reasons they have success. Most customers can’t repair their stuff so having a trustworthy place to go to is a really nice safety blanket. Compare that to most other phone or computer manufacturers where you have to ship your stuff or do it yourself and risk voiding warranties. I imagine eventually Tesla will offer an Apple-esque “Certified Repair” service option to increase their ability to help customers with non-Tesla employees.