Twitter has been very sloppy in maintaining a clear line between abuse and unpopular opinions. Twitter has value because it's a relatively open place where anyone can interact.
When twitter starts having strong opinions about what content is acceptable or not outside of abuse, then it becomes a very liberal echo chamber which drastically biases all the conversations that go on in it.
The issue, and this isn't a twitter specific issue, is that the line between preventing abuse and censoring content is not a clear or distinct line at all - some users want every art installation to have a trigger warning before it while other users hold the firm political opinion that the mixing of different races is unethical.
It's not clear that Twitter (or Facebook, or Reddit) has ever been good at navigating that line, or that they should be in that business. Reddit is somewhat successful in that most of the moderation happens at least at a subreddit level, so that if you disagree with a given community you can simply move to a different one.
When twitter starts having strong opinions about what content is acceptable or not outside of abuse, then it becomes a very liberal echo chamber which drastically biases all the conversations that go on in it.
The issue, and this isn't a twitter specific issue, is that the line between preventing abuse and censoring content is not a clear or distinct line at all - some users want every art installation to have a trigger warning before it while other users hold the firm political opinion that the mixing of different races is unethical.
It's not clear that Twitter (or Facebook, or Reddit) has ever been good at navigating that line, or that they should be in that business. Reddit is somewhat successful in that most of the moderation happens at least at a subreddit level, so that if you disagree with a given community you can simply move to a different one.