Comment by dropfrog

But that call-in "customer support" is a deal killer. I made an online purchase, a cheap antenna (thank goodness). It arrived in a box with my address taped on it but with customized shirts inside. Boxes were damaged during shipping and when put back together, someone got my stuff and I got theirs. UPS - "it's not on us, contact Best Buy". So I decided to use this to test Best Buy's customer support. I call. Foreign accent. I explain very carefully, slowly, in detail. She didn't listen to a thing I said. Started asking questions that did not pertain to the situation whatsoever. More explanation. 10 minutes in. 15 minutes. Finally she says, oh, I have a tracking number right here and your new shipment is on its way! I said, give me the tracking number, a little surprised she found the solution so suddenly. She read it off. It was the identical tracking number of the damaged box I had just received, and UPS showed it delivered to my house already of course (the one with the shirts inside). Anything to get me off the line. I called her bluff and said "That's the same tracking number as the box that was already delivered and had shirts inside". She said "Well, it's not our responsibility anyway." Me, "goodbye". Only $15 (and 20 minutes of time) to determine to what extent Best Buy cares about customer support, and to guide my purchasing decisions accordingly.