When I was on-call for a big project, I jumped every time my phone rang. It wasn't a good experience at all.
"We are at the fair, I have 18 customers lined up but I can't take orders. Can you fix this now or should I start taking them on paper?"
You know the joke that atheists don't believe in god until the plane nosedives? That was the moment for me :)
"Oh, I... I need to see the error message before I can say anything. We don't have any errors logged. Hmm... Would you allow me to remote into your device?"
"Can't do that. We lost the internet connection here, sorry."
"We are at the fair, I have 18 customers lined up but I can't take orders. Can you fix this now or should I start taking them on paper?"
You know the joke that atheists don't believe in god until the plane nosedives? That was the moment for me :)
"Oh, I... I need to see the error message before I can say anything. We don't have any errors logged. Hmm... Would you allow me to remote into your device?"
"Can't do that. We lost the internet connection here, sorry."
Ugh.