> Interesting thought: Do Facebook, Google, etc have "users" and not "customers" for their consumer products?
Advertisers are the customers. Non-advertisers are the product. The goal is not to provide a good service to the product, it's to drive engagement of the product up so customers are happy.
Advertisers are the customers. Non-advertisers are the product. The goal is not to provide a good service to the product, it's to drive engagement of the product up so customers are happy.