Most businesses that rily on unskilled labor are tripling down on automation / systems engineering.
The common explanation is cost savings, but I've observed another major driver : quality of service.
Our current unemployment rate is virtually the lowest in 20yrs and it's hard to hire ANYBODY as a result. (1)
And the low unemployment rate has had the interesting effect of upwards mobility for the traditional unskilled clerk / laborer / driver / server / etc.
As a result the labor pool that is showing up is less professional / educated than they have been in the past which is creating major quality of service issues, training issues, etc.
Automation in some of these jobs is a necessity, as the automation tech is a closer reality than availability of "professionalized" unskilled labor.
The common explanation is cost savings, but I've observed another major driver : quality of service.
Our current unemployment rate is virtually the lowest in 20yrs and it's hard to hire ANYBODY as a result. (1)
And the low unemployment rate has had the interesting effect of upwards mobility for the traditional unskilled clerk / laborer / driver / server / etc.
As a result the labor pool that is showing up is less professional / educated than they have been in the past which is creating major quality of service issues, training issues, etc.
Automation in some of these jobs is a necessity, as the automation tech is a closer reality than availability of "professionalized" unskilled labor.
(1) https://www.google.com/publicdata/explore?ds=z1ebjpgk2654c1_...