Whether AWS or Google Cloud, if you’re running a real business with real downtime costs, you need to pay for enterprise support. You’ll get much faster response times so that you can actually meet your SLA targets, and you’ll get a wealth of information and resources from live human beings that can help even into the design phases.
Feel free to budget that into your choices on where to host, but getting into any arrangement where you rely on whatever free tier of support is nonsensical once you’re making any kind of money.
Feel free to budget that into your choices on where to host, but getting into any arrangement where you rely on whatever free tier of support is nonsensical once you’re making any kind of money.