If Amazon ever faces a reckoning or crisis of some kind, it will because their marketplace product is totally out of control. Sellers have completely gamed search, ratings, reviews, everything and Amazon, by design, makes it really hard to tell if you're buying something "shipped and sold by Amazon" vs some other shady seller whose products are only being fulfilled by Amazon.
I would say I'm more dissatisfied with things I buy from Amazon than almost any other merchant, and now I only buy things on Amazon if it's 1) either sold directly by Amazon (which is increasingly hard to find) or 2) really cheap and where questionable quality is not a concern.
Egregious example: Type in "wireless headphones" and the top results look like what you'd find on a corner in Chinatown than a legitimate electronics store.
I would say I'm more dissatisfied with things I buy from Amazon than almost any other merchant, and now I only buy things on Amazon if it's 1) either sold directly by Amazon (which is increasingly hard to find) or 2) really cheap and where questionable quality is not a concern.
Egregious example: Type in "wireless headphones" and the top results look like what you'd find on a corner in Chinatown than a legitimate electronics store.