The audio interfaces are so bad I resort to one-word answers to every question, to get me to a human as fast as possible.
"Hi, in a few words, what can I help you with today?"
> "billing"
"It sounds like you have a question about your bill. I can help you with that! If you can give a few words to describe the reason you are calling, I can help you with your bill."
> "billing"
"OK, let me get you to a representative who can help!"
... instead of spending 10 minutes wrangling with the vapid AI, I can actually move on with my day after speaking to a human. Was this the future we envisioned in the 90s? I think not. Some systems let you spam 0 (zero) and it transfers to a human, but more and more are requiring you to interface with the system in some way, even if disabled or impaired.
"Hi, in a few words, what can I help you with today?"
> "billing"
"It sounds like you have a question about your bill. I can help you with that! If you can give a few words to describe the reason you are calling, I can help you with your bill."
> "billing"
"OK, let me get you to a representative who can help!"
... instead of spending 10 minutes wrangling with the vapid AI, I can actually move on with my day after speaking to a human. Was this the future we envisioned in the 90s? I think not. Some systems let you spam 0 (zero) and it transfers to a human, but more and more are requiring you to interface with the system in some way, even if disabled or impaired.