WhatsApp and FB are the tools. The infrastructure. Within these tools are the individual groups, where every group has its own identity, self-expression, and privacy.
You may ask why I say privacy, when recent events have proved that an illusion.
I would argue that it's not privacy from the government, or some big unnamed corporate that people are looking for - It's privacy from their other networks. Almost nobody I've talked to cares if someone not directly related to their life has access to their data. Now, I believe they should have this privacy whether they care or not, but that's a separate discussion to "what are people's needs and desires?".
So I suggest that WhatsApp/FB do in fact provide all the needs of the users.
You may ask why I say privacy, when recent events have proved that an illusion.
I would argue that it's not privacy from the government, or some big unnamed corporate that people are looking for - It's privacy from their other networks. Almost nobody I've talked to cares if someone not directly related to their life has access to their data. Now, I believe they should have this privacy whether they care or not, but that's a separate discussion to "what are people's needs and desires?".
So I suggest that WhatsApp/FB do in fact provide all the needs of the users.