For what it's worth: The on-call support role is a 1-week obligation that rotates between all of the engineers on the team. As our sixth engineer, each engineer would only be on-call once every 6 weeks.
The role itself consist of being the:
- primary PagerDuty contact for server and application alerts and errors,
- primary contact for our dedicated support team to ask questions and triage new issues,
- primary code reviewer
Note that we do have a dedicated support team that answers emails and calls from our customer base. The on-call engineer is not responsible for that.
The role itself consist of being the:
- primary PagerDuty contact for server and application alerts and errors,
- primary contact for our dedicated support team to ask questions and triage new issues,
- primary code reviewer
Note that we do have a dedicated support team that answers emails and calls from our customer base. The on-call engineer is not responsible for that.