Comment by ggg9990

I am not going to say that this is a bad thing. One thing about managing a widely distributed company, with workers of various skill levels, is creating crystal clear rules. The rule that “everything you fill in online MUST be an exact replica of a customer’s handwritten input, and anything else is a fireable offense” you avoid people trying to say “well she said she wanted the $500 paint upgrade even though she didn’t write it down.”