On the one hand, expecting your remote-controlled lock to work all the time (as in 100% uptime) is unfeasible, since it is impossible to achieve 100% uptime. Almost everyone buying a smart lock probably expected it to have 100% uptime though, and I'm sure they didn't read the small print w.r.t. uptime SLAs.
On the other hand, it's probably no more inconvenient than locking yourself out, something that happens every now and again for anyone. Except you don't have yourself to blame, but Nest.
On the other hand, it's probably no more inconvenient than locking yourself out, something that happens every now and again for anyone. Except you don't have yourself to blame, but Nest.