>> In a move that was pivotal to his legal case, he requested a transcript of the call
I take advantage of the fact that the companies who seem to be the most frustrating to deal with, are courteous enough to begin each phone call stating that "calls may be recorded." I have a call recording app on my phone and on at least 3 occasions I have had a company immediately escalate a phone call to a person who immediately fixed the problem when I offered to replay a previous phone call back to them. That app probably has the highest value-to-cost ratio of any app on my phone.
edit: I should add that depending on the state, you may be allowed to record simply by virtue of the fact that you are a party to the conversation. Some states do require consent from all parties and how this applies across state lines is poorly defined. That's why I like it when companies tell me they're recording - then I have a green light. Funnily, Verizon once called me, told me they were recording, and then hung up when I said I was too.
I take advantage of the fact that the companies who seem to be the most frustrating to deal with, are courteous enough to begin each phone call stating that "calls may be recorded." I have a call recording app on my phone and on at least 3 occasions I have had a company immediately escalate a phone call to a person who immediately fixed the problem when I offered to replay a previous phone call back to them. That app probably has the highest value-to-cost ratio of any app on my phone.
edit: I should add that depending on the state, you may be allowed to record simply by virtue of the fact that you are a party to the conversation. Some states do require consent from all parties and how this applies across state lines is poorly defined. That's why I like it when companies tell me they're recording - then I have a green light. Funnily, Verizon once called me, told me they were recording, and then hung up when I said I was too.