I've found that the tool doesn't matter as much as the company culture. You need to foster a culture of documentation for EVERYTHING. It doesn't matter if you have the best tools in the world if nobody uses them.
Too often this falls by the wayside because documentation of processes and preserving institutional knowledge, while extremely important, isn't the type of work that gets recognized or rewarded.
If anyone can recommend a good way to align incentives here, I'd be very interested.
Too often this falls by the wayside because documentation of processes and preserving institutional knowledge, while extremely important, isn't the type of work that gets recognized or rewarded.
If anyone can recommend a good way to align incentives here, I'd be very interested.