While Coinbase might have scaled their support, it’s also important to highlight than the number of tickets received in the first 3 months of 2018 is nothing compared to that of the end of 2017 (the Bitcoin network fee crisis).
Given the size of the support team now, would Coinbase still get backlogged if we were to have a repeat of that time?
Given the size of the support team now, would Coinbase still get backlogged if we were to have a repeat of that time?