I got the following from a hosting company today: "In order to tighten up security and streamline our support operations in preparation for the implementation of GDPR, we will be removing the ability to email in support requests. Email is not an infallible technology and there are instances where support requests have not reached our team."
Asking them to explain further they wrote back : "Email is not a secure medium and tickets often end up in the wrong account / place. Only by removing this can be ensure that requests are entirely submitted under the account in question and we can thus comply with removing all personal data."
I hadn't heard of a company doing this due to GDPR and it never occured it would be an issue for our own client support. Thoughts?
Asking them to explain further they wrote back : "Email is not a secure medium and tickets often end up in the wrong account / place. Only by removing this can be ensure that requests are entirely submitted under the account in question and we can thus comply with removing all personal data."
I hadn't heard of a company doing this due to GDPR and it never occured it would be an issue for our own client support. Thoughts?