I don't sympathize with shooting up a company's headquarters at all, but I feel that this could have been avoided by forcing Youtube (and, for that matter, all other social networks!) to have a way to reach an actual human support.
In the end, this is one of the "externalities" that get forced upon society when the big companies decide to cut corners on support. Some will... take matters into their own hands. Be it by spraying racist tweets as graffiti in front of the Hamburg Twitter office or by running amok, when they feel desperate enough. Desperation, especially perceived desperation, drives people to really horrible decisions - and demonetizing all videos of someone who depends on YT income for life is certainly enough to seriously mess with people.
In the end, this is one of the "externalities" that get forced upon society when the big companies decide to cut corners on support. Some will... take matters into their own hands. Be it by spraying racist tweets as graffiti in front of the Hamburg Twitter office or by running amok, when they feel desperate enough. Desperation, especially perceived desperation, drives people to really horrible decisions - and demonetizing all videos of someone who depends on YT income for life is certainly enough to seriously mess with people.