> Front line phone customer support was useless in a Kafka-esque manner.
Isn't that just how online retail works these days? Once you find your way through the menu tree, you get to talk to a person who sort of speaks your language, over a bad connection that will probably cut out in a minute or two, and who is paid to deflect. If it matters, you'll try to cause a Twitter storm. Otherwise you'll give up.
Isn't that just how online retail works these days? Once you find your way through the menu tree, you get to talk to a person who sort of speaks your language, over a bad connection that will probably cut out in a minute or two, and who is paid to deflect. If it matters, you'll try to cause a Twitter storm. Otherwise you'll give up.