I work for walmart ecommerce. There are some legitimate reasons for their issues. I could talk about them in depth (turns out when you crush the competition with the world's best logistics technology you end up with a whole bunch of systems from the 70s/80s that are hard to update). Walmart was literally using the internet before most companies even knew it was a thing, and unfortunately their internal network reflects that. Another example is inventory management and sales reporting. When these systems were built there was nothing like them in the world to centrally manage inventory and availability and create feedback loops. But in 2018 going to the back office to get a 100 page printout generated by a mainframe once a day hurts more than it helps. It's like we climbed mount everest and got farther than anyone before us before building a camp, and now we're kind of stuck in it and by the way people have found even better routes since then.
But anyways, customers don't care. It's not their problem. I've had orders cancelled for no real reason so I just give up and buy it on amazon. I've had search so bad I can't even find what I'm looking for so I just give up and buy it on amazon.
And I'm somewhat incentivized to want to think the shopping experience is good.
But anyways, customers don't care. It's not their problem. I've had orders cancelled for no real reason so I just give up and buy it on amazon. I've had search so bad I can't even find what I'm looking for so I just give up and buy it on amazon.
And I'm somewhat incentivized to want to think the shopping experience is good.