> I started wondering "why on earth doesn't dominos just staff a call center in India and have the orders forwarded to the store's ticketing system?".
Or, y'know, Twilio. Voice recognition on limited grammars (such as pizza toppings + addresses) is already crazy good. And the system can always repeat back what the customer said to confirm it parsed it correctly.
Or, go one step further: have no phone number, only a website. There's an cellular MVNO in Canada (https://www.publicmobile.ca/) that operates using this cost-cutting model, and they seem to be doing pretty well.
Or, y'know, Twilio. Voice recognition on limited grammars (such as pizza toppings + addresses) is already crazy good. And the system can always repeat back what the customer said to confirm it parsed it correctly.
Or, go one step further: have no phone number, only a website. There's an cellular MVNO in Canada (https://www.publicmobile.ca/) that operates using this cost-cutting model, and they seem to be doing pretty well.