Everyone hate spam. I don't object Rackspace to shut down an account that is obviously phishing/spam, but not take down as soon as they think there is an abuse. Grace period must be given, so the the site holder can respond.
I don't think it is possible for few-man startup can responds in 1 hours for 24x7. I would choose to use an alternative hosting that give a longer gracing period.
I don't think it is possible for few-man startup can responds in 1 hours for 24x7. I would choose to use an alternative hosting that give a longer gracing period.