If your company is only paying Slack $6.67 a month, you've either negotiated for an amazing discount or I really hope your chatbots are fun to talk to.
But I agree with your assessment: the purpose of the 100x is almost certainly to make it less offensive to receive an SLA credit. The only thing worse than having downtime is getting a credit that doesn't even round up to a dollar.
But I agree with your assessment: the purpose of the 100x is almost certainly to make it less offensive to receive an SLA credit. The only thing worse than having downtime is getting a credit that doesn't even round up to a dollar.