Hey - I totally agree it can be annoying, especially since Drift asks users to enter their email address and people are worried about spam. So it’s a tradeoff between annoyance at the pop up and the support users get when they have problems. Our website is a video editing tool, so we decided that it’s more important to have someone to answer questions than to avoid “peeing off” users.
And, regardless of how annoying a chat box is, the findings of this article still stand...[This is Julia btw, the author of this post]
And, regardless of how annoying a chat box is, the findings of this article still stand...[This is Julia btw, the author of this post]