Comment by jrs95

Wow. This has to be some of the worst customer support I’ve ever seen. The only thing I experienced that was worse was American Express cancelling my account, telling the credit bureaus I was dead, not allowing me to pay them, and hanging up on me when I called them. Eventually I managed to find out that they sold the account and got ahold of who had it now, but they wouldn’t accept my payment because I wasn’t really dead, and had to transfer my account back to American Express. After finally resolving this and paying them in full, they report to the bureaus that I was late several months on my payments, and any attempt to appeal this has just been ignored. So I just have to wait for it to fall off my report. Until then, I’m paying over 12% interest on a fucking auto loan.