Breaking: Engineer Thinks PM is a Bozo. Film at 11.
It's not really context. The real problem here is the premise that "Apple has software quality issues" is taken as a given, without support.
Sinofsky makes the point that Apple is operating a such a huge, unfathomable scale and depth -- and this is coming from one of Microsoft's top guys in its heyday -- that even rare bugs that affect 0.01% of users translate into a "stadium full" of people, affecting their lives deeply. So, combine that with a sensationalist, anecdote-driven news cycle and you get an optics problem. He observes that "in any absolute sense," Apple's SW+HW quality has "exceeded everyone else."[1]
It's not really context. The real problem here is the premise that "Apple has software quality issues" is taken as a given, without support.
Sinofsky makes the point that Apple is operating a such a huge, unfathomable scale and depth -- and this is coming from one of Microsoft's top guys in its heyday -- that even rare bugs that affect 0.01% of users translate into a "stadium full" of people, affecting their lives deeply. So, combine that with a sensationalist, anecdote-driven news cycle and you get an optics problem. He observes that "in any absolute sense," Apple's SW+HW quality has "exceeded everyone else."[1]
[1] https://twitter.com/stevesi/status/963142502604779520 (via Gruber)