Let's forget ethics for a moment, is there any decent way to calculate the difference in bottom line between creating and providing a great service (presumably leading to a good reputation, and maybe better, more long-lasting relationships with customers), and squeezing and weaseling every penny out of your customers and doing everything in your power to keep them from using the service they bought (presumably leading to bad reputation, but more cash upfront)?
In some industries/companies/communities/what-have-you, there seems to be this consensus that exploitation, scamming and backstabbing is the obvious way to make the big bucks. Is this objectively true, or is it just some kind of oral history and tradition handed down from 1800s industrialists?
In some industries/companies/communities/what-have-you, there seems to be this consensus that exploitation, scamming and backstabbing is the obvious way to make the big bucks. Is this objectively true, or is it just some kind of oral history and tradition handed down from 1800s industrialists?