Comment Comment by jkestelyn Leaving the clickbait-y headline aside, this story is really problematic because it conflates technology with an application of that technology.1. When reasonably scoped (i.e., to a specific use case) and iteratively optimized over time, chatbots can meet user expectations quite well.2. If ostensibly intended by their builders to handle every type of request on the fly via ML pixie dust, chatbots can be miserable failures.Both things can be equally true.(Disclaimer: I work for Chatbase, a service for analyzing and optimizing bots. Maybe Facebook should have looked at that. :) ) parent jkestelyn 8 years ago
1. When reasonably scoped (i.e., to a specific use case) and iteratively optimized over time, chatbots can meet user expectations quite well.
2. If ostensibly intended by their builders to handle every type of request on the fly via ML pixie dust, chatbots can be miserable failures.
Both things can be equally true.
(Disclaimer: I work for Chatbase, a service for analyzing and optimizing bots. Maybe Facebook should have looked at that. :) )