It creeps me out to no end when corporations mimic human social behavior using community relations teams. It's made worse by people thinking that anything about the content of the apology matters. It was literally crafted by an expert actor. The only thing we should care about is the reversal and whatever concrete action Patreon takes to prevent a new fiasco (which I see no mention of). The company executed a business decision with bumbling incompetence, then was forced to back it out because of their customers. That later bit is interesting, the fact that it was accompanied by something written by a trained parrot is not.
I'd still be looking for alternatives, the original decision was a gross breach of trust and revealed that Patreon's business 1decisions are not coming from the authentic place we may once have hoped for.
edit: to clarify, the content I'm looking for in a real apology is a plan of action so that this isn't repeated. Patreon needs to restore trust. Apology language doesn't do that. Rolling back the act of searing incompetence was step one. Making sure it doesn't happen again is the real apology.
I'd still be looking for alternatives, the original decision was a gross breach of trust and revealed that Patreon's business 1decisions are not coming from the authentic place we may once have hoped for.
edit: to clarify, the content I'm looking for in a real apology is a plan of action so that this isn't repeated. Patreon needs to restore trust. Apology language doesn't do that. Rolling back the act of searing incompetence was step one. Making sure it doesn't happen again is the real apology.