Sales people on commissions is a significant driver of this sort of behavior. It isn't neccessarily bad -- they are finding the path in feature space that maximises their revenue. But unfortunately what drives companies to buy isn't the same as what makes end users happy.
I'm reminded that big or fast growing companies often totally ignore their users. (I'm thinking about you, Atlassian, with all your stupid emails about new features, while the bugs pile up, unanswered.)
Even when there are thousands of seats, rarely do vendors actively engage users. Some companies, like MathWorks, do engage well, and I think that is because there are not large corporate buys, but many end users demanding it.
I'm reminded that big or fast growing companies often totally ignore their users. (I'm thinking about you, Atlassian, with all your stupid emails about new features, while the bugs pile up, unanswered.)
Even when there are thousands of seats, rarely do vendors actively engage users. Some companies, like MathWorks, do engage well, and I think that is because there are not large corporate buys, but many end users demanding it.