Comment by oxymoran

What he is saying is that they exhausted all other contact methods. If they stopped after the email and let the persons modem stop working, they would have likely been livid about that as well. Look, I don’t like Comcast any more than you do. But at some point, you need to recognize your biases when evaluating your enemy. I thought this was some nefarious attack based on the headline, but it’s just a critical system message that was thoroughly explained by an executive and you all are freaking out...