* Plan - have a plan in place in advance
* Flow - recognise and shift bottlenecks + understand the impact to the system
* Prioritise - rank what is critical, urgent, or standard - and be ruthless
* Process - simplify the processes to make it more effective and efficient
* Shift - innovate and adapt in the face of changing circumstances.
These sound like no brainers, but reading the story you get a sense of how one individual pushing these forward in a tough situation had an incredibly powerful impact.
How could we apply these powerful lessons more widely?
The standout's for me were:
* Plan - have a plan in place in advance * Flow - recognise and shift bottlenecks + understand the impact to the system * Prioritise - rank what is critical, urgent, or standard - and be ruthless * Process - simplify the processes to make it more effective and efficient * Shift - innovate and adapt in the face of changing circumstances.
These sound like no brainers, but reading the story you get a sense of how one individual pushing these forward in a tough situation had an incredibly powerful impact.
How could we apply these powerful lessons more widely?