We've had mixed experiences with Instacart. At first we loved it. They literally have ONE job to do: make me not have to go to the grocery store.
But then we've had a couple of instances where they didn't pick the right food, or I rejected their replacement and they still sent it anyway, and I've had to go to the grocery store to fix the error, which defeats the entire purpose of Instacart.
At the same time, you feel like such an entitled ahole for complaining (even if you're not mad) that you asked for strawberry preserves and got raspberry preserves instead (or you ask for boneless chicken since it's easier to cut, but you get chicken with bones). I mean even typing it, I can't believe what a spoiled brat I sound like. But at the same time, this is the entire purpose of their service. If they can't get grocery shopping right, I just won't use them.
The other thing is, Instacart is aggressive about advertising its Express product but it's nearly impossible in all their copy writing to see what the actual price is. I had signed up for the trial but never actually found out what the price was (and it was "annual" which was even more scary), so I just never went ahead with it.
But then we've had a couple of instances where they didn't pick the right food, or I rejected their replacement and they still sent it anyway, and I've had to go to the grocery store to fix the error, which defeats the entire purpose of Instacart.
At the same time, you feel like such an entitled ahole for complaining (even if you're not mad) that you asked for strawberry preserves and got raspberry preserves instead (or you ask for boneless chicken since it's easier to cut, but you get chicken with bones). I mean even typing it, I can't believe what a spoiled brat I sound like. But at the same time, this is the entire purpose of their service. If they can't get grocery shopping right, I just won't use them.
The other thing is, Instacart is aggressive about advertising its Express product but it's nearly impossible in all their copy writing to see what the actual price is. I had signed up for the trial but never actually found out what the price was (and it was "annual" which was even more scary), so I just never went ahead with it.