Recruiting is outsourced at many companies. I'm not sure why this person thought it would be a hugely interesting job. Perhaps if they were an engineering major and were working on ways to automate recruiting searches, or improve the false positive/false negative rates, it would have been interesting, but it doesn't sound like this person was hired for anything but to man the phones.
From that standpoint, it seems like #firstworldproblems. Someone who lacks the skills to be a SWE gets hired at one of the most prestigious companies, most likely has awesome benefits and a comfortable job, but boring and unfulfilling. Contrast that with the millions of people in who work for far less salary and benefits, in low end service sector jobs, and it just seems tone deaf to me.
I understand the feelings of not having a good fit for your work and wanting to do other things, but there's a huge difference between "I need a change cause I find what I'm doing boring, even if the pay and benefits is good" and "This is the WORST! Clearly, I was owed an interesting job at a candy unicorn factory, and since I didn't get the toys I thought I would, I'm suffering worse than a Soviet gulag here."
From that standpoint, it seems like #firstworldproblems. Someone who lacks the skills to be a SWE gets hired at one of the most prestigious companies, most likely has awesome benefits and a comfortable job, but boring and unfulfilling. Contrast that with the millions of people in who work for far less salary and benefits, in low end service sector jobs, and it just seems tone deaf to me.
I understand the feelings of not having a good fit for your work and wanting to do other things, but there's a huge difference between "I need a change cause I find what I'm doing boring, even if the pay and benefits is good" and "This is the WORST! Clearly, I was owed an interesting job at a candy unicorn factory, and since I didn't get the toys I thought I would, I'm suffering worse than a Soviet gulag here."