There's also Google's terrible reputation of poor and unreachable support, as well as the unappealable terminations of service. And they're not limited to consumers - some companies have had service terminated leaving them with no recourse.
Google's offerings are as much software as hardware, and having Google drop your account over a misunderstanding and thereby disabling all your laptops for several weeks would be a nightmare. Many of the people in charge of making purchasing decisions will have this type of concern in mind.
Whether they can turn that around and make a strong enterprise support channel is a valid question. But it's going to take some strong sales and tech to get people to risk trying it out. Google's a great company as long as you don't have to actually talk to anyone. Which makes them wholly undesirable for companies that obsess over the number of nines in their reliability.
Google's offerings are as much software as hardware, and having Google drop your account over a misunderstanding and thereby disabling all your laptops for several weeks would be a nightmare. Many of the people in charge of making purchasing decisions will have this type of concern in mind.
Whether they can turn that around and make a strong enterprise support channel is a valid question. But it's going to take some strong sales and tech to get people to risk trying it out. Google's a great company as long as you don't have to actually talk to anyone. Which makes them wholly undesirable for companies that obsess over the number of nines in their reliability.