I've been decrying Amazon's usability for years. Such an unintutive mess of menus and sub-systems. Such a poor customer experience for anything other than simple "click and buy" usage.
I blame their extreme position ahead of other emarketers. They have very little reason to be nice and helpful. People will throw money at them regardless.
I blame their extreme position ahead of other emarketers. They have very little reason to be nice and helpful. People will throw money at them regardless.