Crédit Mutuel (a french bank) has adopted Watson [0] and it's not encouraging : it was supposed to help answering emails, : they had to describe manually the concepts in emails and create topics in which looks a lot like decision-trees (and reminds me of this 1985 ad for Texas Instrument's Lisp AI https://www.scientificamerican.com/media/inline/blog/File/De... scroll to see the ad)
Indeed the whole thing looks like a database with basic AI as a sales argument...
Indeed the whole thing looks like a database with basic AI as a sales argument...
[0 - in french] http://www.silicon.fr/credit-mutuel-non-ia-watson-magique-17...