As an american, I find it strange that cash is faster. Most people who pay cash need to wait to get the change back unless they know the total beforehand and happen to have exact change. In the US, credit card machines are very fast even the chip enabled ones.
Cash workflow:
- Cashier tells you the total amount
- You look in your wallet/purse
- You spend time counting exact change if you do have it
- If not, you take out a rounded bill/note (say $20)
- Cashier takes the bill/note, punches in the register and then spends a few seconds giving you the change back.
Credit card workflow:
- Cashier tells you the total amount
- You look in your wallet/purse
- You swipe card/insert in chip reader
- Done
Cash workflow:
- Cashier tells you the total amount
- You look in your wallet/purse
- You spend time counting exact change if you do have it
- If not, you take out a rounded bill/note (say $20)
- Cashier takes the bill/note, punches in the register and then spends a few seconds giving you the change back.
Credit card workflow:
- Cashier tells you the total amount
- You look in your wallet/purse
- You swipe card/insert in chip reader
- Done