Had nothing but problems with their product over the years. In 2012, they had a bug in their analytics.js which resulted in me losing about 10k new users. Last year, I was experiencing multi-day delays between an event and it appearing in Mixpanel, Intercom, etc. Prior this year, I was using Branch and then realized how many sacrifices you make when you use Segment – they will never be up to date with all the most recent SDKs/APIs, so you will always be pulling your hair out. We ended up using Segment + 4 other services, it would have been better to not use Segment at all.
I hope they sort these problems out, and build a better developer product. Right now, they're focused on the enterprise, and I'm amazed their product is sufficient.
I'm writing this because their team is amazing and kind, but I hope they improve their product.
I hope they sort these problems out, and build a better developer product. Right now, they're focused on the enterprise, and I'm amazed their product is sufficient.
I'm writing this because their team is amazing and kind, but I hope they improve their product.