> In terms of the customer support side of things, I don't know all the specifics of what happened, so I won't comment further. However, my details are on HN, so feel free to PM if you want me to see what I can do internally.
What possible information would you need? You are basically saying you don't trust OP's account of what happened.
What possible information would you need? You are basically saying you don't trust OP's account of what happened.