I am so unhappy about this change. I tip well everywhere it is expected, restaurants, bars, cabs etc. I hate the system but it is factored in to the price and there's nothing I can do about it.
What I loved about Uber when it started was there was no ambiguity. Prices were predictable, as were wait times.
Zero cognitive overhead. No guilt or internal debate.
Over time every little thing I loved about Uber was taken away in the name of lowering prices. Agitation about driver wait times. Wildly fluctuating cost of rides. Wildly varying rider wait times. Drivers canceling undesirable trips.
And now tips.
It's just one little thing, but it's the death of what I valued in their service.
What if instead of all these nitpicking changes, they kept the fares a bit higher and simply paid the drivers a bit more? I guess in their calculus that was unsustainable.
So basically the people who were penny pinching trying to get the cheapest rides drove lower prices so now I will tip (probably too well) and underwrite those same people who will likely also not tip because they will decide it is optional.
What I loved about Uber when it started was there was no ambiguity. Prices were predictable, as were wait times.
Zero cognitive overhead. No guilt or internal debate.
Over time every little thing I loved about Uber was taken away in the name of lowering prices. Agitation about driver wait times. Wildly fluctuating cost of rides. Wildly varying rider wait times. Drivers canceling undesirable trips.
And now tips.
It's just one little thing, but it's the death of what I valued in their service.
What if instead of all these nitpicking changes, they kept the fares a bit higher and simply paid the drivers a bit more? I guess in their calculus that was unsustainable.
So basically the people who were penny pinching trying to get the cheapest rides drove lower prices so now I will tip (probably too well) and underwrite those same people who will likely also not tip because they will decide it is optional.