Seems like this really simplifies the experience, letting you send clothes back in the same box and with a prepaid shipping label.
It feels like it's set up to make returning substantial numbers of pieces of clothing more normal and expected. I'm guessing at other retailers with a free shipping/return policy, they'd frown on very high return rates.
It feels like it's set up to make returning substantial numbers of pieces of clothing more normal and expected. I'm guessing at other retailers with a free shipping/return policy, they'd frown on very high return rates.