What are you using to coordinate with your staff that actually meet customers? Do you have a mobile app or an internal website they use for this?
Same questions for customers: Agents could acknowledge that they are there and waiting (with the customer's desired name/special request). It could also function as a customer support interface as well as providing the support phone number.
This seems like it would be very attractive for business-to-business with traveling employees as well.
Same questions for customers: Agents could acknowledge that they are there and waiting (with the customer's desired name/special request). It could also function as a customer support interface as well as providing the support phone number.
This seems like it would be very attractive for business-to-business with traveling employees as well.
Good luck!